Refund policy

30-Day Easy Returns

At Ralruta, we want you to be completely satisfied with your purchase. If for any reason your order does not meet your expectations, we offer a simple and transparent return process.

Return Policy Overview

Return Period
You have 30 days from the date of delivery to return your item.

Product Condition
Items must be unused, in their original condition, and returned in their original packaging.

Easy Returns
Returning items is simple, and our customer support team is happy to assist you at every step of the process.

Return Costs

Defective or Damaged Products
There are no return costs for the customer if the product is defective, damaged, or arrived damaged during shipping.

Customer-Initiated Returns
If you wish to return an item because the wrong product was ordered, the size does not fit, or the item is no longer needed, the actual return shipping cost will be the responsibility of the customer.
Shipping costs are non-refundable.

How to Return an Item

Package the Item
Carefully pack the item in its original packaging, including all accessories, tags, and documentation.

Send the Package
Ship the package using the instructions provided in the return confirmation email.

Refund Process

Inspection
Once we receive your returned item, we will inspect it to ensure it meets the return conditions.

Refund
After approval, the refund will be processed. Funds are typically returned to the original payment method within 7 business days, depending on your bank or payment provider.

Exchanges

Would you like to exchange an item for a different size, color, or model?
No problem. Contact us and we will help you arrange the exchange quickly and easily.

Special Cases

Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 24 hours of delivery.

Wrong Item Received
If you receive an incorrect item, please contact us so we can resolve the issue promptly.

Lost Packages
If your package does not arrive within the estimated delivery time, please contact us so we can initiate an investigation with the courier.

Return Exclusions – Hygiene and Electronic Products

For health and hygiene reasons, we cannot accept returns or exchanges for products that come into direct contact with the body. This includes, but is not limited to, underwear, oral hygiene products such as toothbrushes or dental products, and other personal care items.

Electronic and Battery-Powered Products

Please note that we are not responsible for damage or malfunctions to products containing batteries or electronic components after use.
We recommend inspecting all products immediately upon delivery to ensure they are functioning properly. Unfortunately, we cannot be held responsible for damage, defects, or malfunctions after the product has been used.

Questions?

Please visit our FAQ page or contact our customer support team.

Contact Information

Email: info@ralruta.com

We aim to respond to emails within 24 hours